Terms & Conditions

Last Updated: June 8, 2026

These Terms & Conditions govern your use of the website https://www.cannacustomsupply.com/ and your business interactions with Shenzhen Feel U Packing And Printing Co., Ltd. (“Canna Custom Supply,” “Feel U,” “we,” “our,” or “us”).

By using our website, submitting an inquiry, requesting a quotation, uploading files, or placing an order, you agree to these Terms & Conditions.

1. About Our Business

Canna Custom Supply is operated by Shenzhen Feel U Packing And Printing Co., Ltd.

We provide custom cannabis packaging solutions, including but not limited to:

  • Custom Mylar Bags
  • Cannabis Boxes
  • Glass Jars
  • Pre-Roll Tubes
  • Label Printing
  • OEM/ODM packaging solutions
  • Packaging design and artwork support

We provide packaging products only. We do not sell cannabis, CBD, THC, hemp products, controlled substances, or any consumable cannabis-related products.

2. Website Use

You may use our website for lawful business purposes, including viewing product information, requesting quotations, submitting inquiries, and communicating with our team.

You agree not to:

  • Use our website for illegal purposes
  • Attempt to disrupt or damage the website
  • Submit false, misleading, abusive, or unlawful content
  • Upload files containing viruses, malware, or harmful code
  • Copy website content for unauthorized commercial use
  • Use our products or services in violation of applicable laws or regulations

3. Product Information

We make reasonable efforts to present accurate product descriptions, images, specifications, materials, sizes, finishes, and customization options.

However, product images, colors, textures, finishes, structures, and packaging effects shown on the website are for reference only. Actual products may vary depending on materials, printing methods, production batches, monitor display settings, and confirmed order specifications.

Final product details are subject to written confirmation, approved artwork, approved samples where applicable, and confirmed production specifications.

4. Quotations and Custom Orders

All quotations are provided based on the information you submit, such as product type, size, structure, material, printing requirements, finish, quantity, functional features, and shipping needs.

Quotation details, validity period, payment terms, production schedule, and shipping arrangements will be confirmed individually for each order.

Unless otherwise stated in writing, quotations are not binding until both parties confirm the order details and payment terms.

5. MOQ, Samples, and Production

Minimum order quantity may vary depending on product type, material, printing method, and customization requirements.

As a general reference, MOQ starts from 100 pieces for certain packaging projects. Final MOQ will be confirmed based on the specific product and order requirements.

Samples are available before mass production. Sample making helps customers review packaging structure, material, print effect, size, and overall design before bulk production.

Sample fees, sample lead time, shipping cost, and sample approval requirements will be confirmed individually.

Mass production will begin only after order details, artwork, payment terms, and production specifications are confirmed.

6. Artwork, Design Files, and Intellectual Property

You may provide logos, trademarks, artwork, dielines, images, references, brand materials, or other design files for quotation, sampling, and production.

By providing these materials, you confirm that:

  • You own the rights to use them, or
  • You have obtained proper authorization from the rights holder, and
  • Their use does not infringe any third-party intellectual property rights.

We are not responsible for disputes arising from logos, trademarks, artwork, images, claims, or design materials provided by customers.

We may assist with artwork adjustment, layout design, mockups, dielines, and print-ready file preparation. Unless otherwise agreed in writing, such design support is provided for the purpose of packaging quotation, sampling, and production.

7. Artwork Approval and Production Responsibility

Before production, customers are responsible for carefully reviewing and approving all artwork, text, spelling, layout, barcode, warning statements, regulatory information, dimensions, colors, and packaging specifications.

Once artwork or production details are approved, we are not responsible for errors that were present in the approved files, including spelling mistakes, incorrect product information, wrong warning text, barcode issues, incorrect labels, or regulatory content errors.

Any changes requested after approval may result in additional cost, production delay, or material loss.

8. Color, Printing, and Material Tolerance

Custom packaging production may involve normal tolerances in color, dimensions, material thickness, surface finish, sealing, folding, cutting, or printing position.

Color differences may occur due to:

  • Screen display differences
  • Material differences
  • Printing technology
  • Ink absorption
  • Surface finish
  • Production batch variation
  • Lighting conditions

We will make reasonable efforts to match approved artwork and samples, but exact color matching cannot be guaranteed unless a specific color standard, proofing method, or special agreement is confirmed in writing.

9. Payment Terms

Payment terms are confirmed individually for each order.

Depending on the project, payment may include deposit, balance payment before shipment, sample fees, design fees, shipping fees, or other agreed charges.

Orders may not enter production until required payment or deposit has been received.

If payment is delayed, production, delivery, or shipment may also be delayed.

10. Lead Time and Delivery

Production lead time depends on product type, order quantity, customization complexity, material availability, artwork approval, sample approval, payment status, and production schedule.

Any lead time provided is an estimated timeframe unless otherwise confirmed in writing.

We are not responsible for delays caused by:

  • Late artwork confirmation
  • Late payment
  • Customer-requested changes
  • Material shortage
  • Customs clearance
  • Shipping carrier delays
  • Force majeure events
  • Government restrictions
  • Incorrect or incomplete shipping information provided by the customer

11. Shipping, Import, and Customs Responsibility

We may assist with shipping arrangements based on the order agreement.

Unless otherwise agreed in writing, customers are responsible for customs clearance, import duties, taxes, local compliance, local delivery restrictions, and any additional fees charged by destination authorities or logistics providers.

Customers are responsible for confirming whether the packaging products they purchase can be legally imported, sold, distributed, or used in their target market.

12. Cannabis Packaging Compliance

We provide packaging products only.

Cannabis packaging laws vary by country, state, province, and local jurisdiction. Requirements may involve child-resistant packaging, tamper-evident features, labeling, warning statements, THC symbols, serving information, opacity rules, environmental claims, recycling marks, and other compliance obligations.

Customers are solely responsible for ensuring that their final packaging design, labels, claims, warnings, and product use comply with all applicable laws and regulations in their target market.

Any packaging design, feature, or suggestion provided by us is for manufacturing and packaging reference only and does not constitute legal advice.

13. Quality Inspection and After-Sales Support

We conduct quality control based on confirmed order specifications, approved artwork, production requirements, and internal inspection procedures.

If you receive products with possible quality issues, printing defects, quantity shortages, functional problems, or shipping damage, please contact us within 15 days of receiving the goods.

To help us review the issue, please provide:

  • Order information
  • Clear photos or videos
  • Description of the issue
  • Quantity affected
  • Packaging condition upon arrival
  • Any relevant shipping or delivery records

We will review the issue and communicate a fair solution based on the confirmed order details and actual situation.

After-sales support may not apply to issues caused by customer-approved artwork errors, improper storage, misuse, unauthorized modification, local compliance issues, or damage caused after delivery.

14. Order Changes and Cancellations

Order changes or cancellations must be requested as early as possible.

If materials have been purchased, samples have been made, printing has started, or mass production has begun, cancellation or changes may not be possible, or additional costs may apply.

Custom-made products are generally not refundable once production has started, unless otherwise agreed in writing or there is a confirmed quality issue caused by our production process.

15. Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, business interruption, product recall costs, regulatory penalties, or losses caused by customer-provided artwork, labeling, product claims, or compliance decisions.

Our responsibility, if any, will be limited to the value of the affected products under the relevant order, unless otherwise required by law or agreed in writing.

Our website may contain links to third-party websites or tools. These links are provided for convenience only.

We are not responsible for the content, policies, security, or practices of third-party websites.

17. Changes to These Terms

We may update these Terms & Conditions from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

Continued use of our website or services after updates means you accept the revised terms.

18. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Company: Shenzhen Feel U Packing And Printing Co., Ltd.
Website: https://www.cannacustomsupply.com/
Address: 2nd Floor, Building 1, No. 108 Zhangqi Road, Guanlan Street, Longhua District, Shenzhen, China
Email: joanna@cannacustomsupply.com
Phone: +86 185 2958 8451
WhatsApp: +86 185 2958 8451