Last Updated: June 8, 2026
This Privacy Policy explains how Shenzhen Feel U Packing And Printing Co., Ltd. (“Canna Custom Supply,” “Feel U,” “we,” “our,” or “us”) collects, uses, stores, and protects information when you visit our website, submit an inquiry, request a quotation, upload design files, or communicate with us.
Our website is: https://www.cannacustomsupply.com/
We are a custom cannabis packaging supplier and OEM/ODM packaging manufacturer. We provide packaging products only. We do not sell cannabis, CBD, THC, hemp products, controlled substances, or any consumable cannabis-related products.
1. Information We Collect
We may collect information that you voluntarily provide when you contact us, submit a form, request a quotation, or communicate with us by email, phone, WhatsApp, or other channels.
This information may include:
- Your name
- Company name
- Email address
- Phone number
- WhatsApp number
- Country or region
- Product type
- Order quantity
- Custom packaging requirements
- Shipping or project-related details
- Uploaded files, such as logos, artwork, product references, dielines, images, PDF files, AI files, or other design materials
- Any other information you choose to provide during communication
We may also collect basic technical information through server logs and essential website functions, such as:
- IP address
- Browser type
- Device type
- Operating system
- Referring pages
- Pages visited
- Date and time of access
- Basic website usage information
2. How We Use Your Information
We use the information we collect for business and service purposes, including:
- Responding to your inquiries
- Preparing quotations
- Understanding your packaging requirements
- Recommending suitable packaging solutions
- Providing design, mockup, dieline, and artwork support
- Arranging sample making and mass production
- Processing orders and coordinating delivery
- Communicating about production, quality control, shipping, and after-sales issues
- Improving our website, products, services, and customer experience
- Maintaining business records
- Protecting our website from spam, misuse, fraud, or security risks
3. Uploaded Artwork and Design Files
If you upload or send logos, artwork, design files, brand materials, packaging references, or other creative assets, we will use them only for quotation, design support, sample making, production communication, or order fulfillment.
We will not publicly display, sell, or intentionally share your uploaded files with unrelated third parties without your authorization, unless required by law or necessary to fulfill your order through trusted service providers.
You are responsible for ensuring that you have the legal right to use any logos, trademarks, images, artwork, or design materials you provide to us.
4. Cookies and Tracking Tools
Our website may use essential cookies that are necessary for basic website functionality, security, form submission, and user experience.
At this time, we do not currently use Google Analytics, Google Ads tracking, Meta Pixel, or similar third-party advertising tracking tools.
If we implement analytics tools, advertising tracking tools, remarketing pixels, or similar technologies in the future, we will update this Privacy Policy and our Cookie Policy accordingly.
5. How We Share Information
We do not sell your personal information.
We may share necessary information with trusted third parties only when required to operate our business, fulfill your order, or provide services to you. These may include:
- Website hosting providers
- Email service providers
- Production partners or internal manufacturing teams
- Logistics and shipping providers
- Payment or banking service providers
- Technical support providers
- Legal, accounting, or compliance advisors when necessary
These third parties are expected to use the information only for the purpose of providing services related to our business operations.
6. International Data Transfer
Because we serve customers in different countries and operate from China, your information may be transferred to, stored, or processed in countries or regions different from where you are located.
By submitting information to us, you understand that your information may be processed by our team in China and by service providers involved in website hosting, communication, order processing, production, or shipping.
7. Data Retention
We retain personal information, inquiry records, order details, and uploaded files only for as long as necessary to:
- Respond to inquiries
- Provide quotations
- Support design and production
- Fulfill orders
- Provide after-sales support
- Maintain business records
- Meet legal, tax, accounting, or operational requirements
When information is no longer needed, we may delete, archive, or securely retain it according to our internal business needs.
8. Data Security
We take reasonable measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect the information you provide to us using reasonable business and technical practices.
9. Your Rights and Choices
Depending on your location and applicable laws, you may have the right to:
- Request access to the information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent where applicable
- Object to certain uses of your information
- Ask questions about how your information is handled
To make a privacy-related request, please contact us using the contact details below.
10. Business Customer and Age Notice
Our website is intended for business customers, including cannabis brands, cultivation farms, processing factories, dispensaries, distributors, and related packaging buyers.
Our products are intended for lawful business use only. We do not knowingly collect personal information from children.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, tools, legal requirements, or business operations.
The updated version will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Company: Shenzhen Feel U Packing And Printing Co., Ltd.
Website: https://www.cannacustomsupply.com/
Address: 2nd Floor, Building 1, No. 108 Zhangqi Road, Guanlan Street, Longhua District, Shenzhen, China
Email: joanna@cannacustomsupply.com
Phone: +86 185 2958 8451
WhatsApp: +86 185 2958 8451